Research Methodology

Current Survey

A survey to validate an acceptance model of SMS-based e-government services. If you have used an SMS application for public service
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Survey 1 (Result)

A previous survey investigating motivations to use SMS applications for public services has collected 159 responses from 25 countries.
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Benefits

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Methodology

This research mixes qualitative research, quantitave research, and prototyping.

Detail about the methodology

Six Level Model

This paper presents currently available SMS-based e-government systems and options for the implementation.

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Current update on the implementation of SMS-based e-government around the world

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As Patel and Jacobson (2008) recommended for studies on citizen’s adoption of e-government, this study includes a mix theoretical, conceptual, and empirical studies in order to enhance the strong sound arguments.

To develop a research model, this study combines empirical data collected from a survey (a combination of web-based, paper-based and interview methods) with analysis from theories and findings across different studies.

To validate the research model, this study conducts prototyping method (to develop prototypes of SMS-based e-government services and run them as real community services) to enable actual measurements of the usage frequency, and combined with self-reporting measurement of the usage frequency from other respondents.

The research steps are presented as Figure 1.



 

To develop a research model and to analysis the final model, this study takes into account the unique characteristics of SMS-based e-government services, the context, and the roles of SMS-based e-government users. Compared to common technologies examined in traditional diffusion and adoption studies, SMS-based e-government service is relatively unique: SMS-based e-government is commonly a pay-per-use service (not free or paid a one-time fee with daily use free of charge), the services are provided for an everyday life context (not in a working and organizational context), highly voluntary in terms of decision to use, and the users play threefold roles as technology users, as citizens, and as customers (not just as technology users) (Figure 2).

 



 


 

 

 

 

Figure 2. the threefold roles of a user of SMS-based e-government services

On the basis of these considerations, this study conducted an open-ended questions survey to collect any feedbacks directly from citizens, combined with a cross-disciplinary analysis from diffusion research, adoption research, uses and gratification research, domestication research, and customer behavior concept. This study approach is described as Figure 3.