|
I. CONTROL Beliefs |
| | | | | |
|
|
- If I wanted to, I could easily use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I have the resources, knowledge, and ability to make use of the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service is entirely within my control:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I feel free to use the SMS-based service whenever I like to:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - My mobile network is always available:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I was constrained by the lack of resources needed to use the SMS-based service (such as I did not have a mobile phone or phone credit):
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I would have a mobile phone and phone credit available anytime I wanted to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - All resources required to use the SMS-based service were available to me:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I could write, send, and read SMS on my own:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I felt confident using SMS although there was no one to tell me how to use it:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I am sure I could use the SMS-based service even if there was no one around to help me:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I could register to and unsubscribe from the SMS-based service easily:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
II. SOSIAL Beliefs |
| | | | | | |
| - My decision to use or not to use the SMS-based service would depend on common opinions about the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I would consider the attitudes and opinions of other people to decide to use or not to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Whether to use or not to use the SMS-based service is fully my decision, the opinions/attitudes of other people are not important:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - NO one influenced me in deciding to use or not to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - People would desire me to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Government would think that I should use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - People whom I respect would think that I should use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - My friends/colleagues/peers would think that I should use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - It seemed that my family like me to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Expert�s opinions about the SMS-based based service were important for my decision to use or not to use the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Opinions of credible people about the SMS-based based service were important for my decision to use or not to use the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Public figures� opinions about the SMS-based based service were important for my decision to use or not to use the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I need to find a success story of using the SMS-based service before I use it by myself:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
III. ATTITUDINAL beliefs |
| | | | | | |
| - Using the SMS-based service was an ..............................
|
Extremely
GOOD IDEA
|
GOOD
IDEA
|
Slightly
GOOD IDEA
|
Neither GOOD
Nor BAD IDEA
|
Slightly
BAD IDEA
|
BAD
IDEA
|
Extremely
BAD IDEA
|
| - Using the SMS-based service was an ...............................
|
Extremely
POSITIVE
|
POSITIVE
|
Slightly
POSITIVE
|
Neither POSITIVE
Nor NEGATIVE
|
Slightly
NEGATIVE
|
NEGATIVE
|
Extremely
NEGATIVE
|
| - For me, Using the SMS-based service was an ........................
|
Extremely
FAVORABLE
|
FAVORABLE
|
Slightly
FAVORABLE
|
Neither FAVORABLE
Nor UNFAVORABLE
|
Slightly
UNFAVORABLE
|
UNFAVORABLE
|
Extremely
UNFAVORABLE
|
| - I ................. the idea of using the SMS-based service.
|
Extremely
LIKE
|
LIKE
|
Slightly
LIKE
|
Neither LIKE
Nor DISLIKE
|
Slightly
DISLIKE
|
DISLIKE
|
Extremely
DISLIKE
|
3a. Perceived Usefulness |
| | | | | | |
| - Using the SMS-based service would be advantageous:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service would be of NO benefit for me:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The information/service provided by the SMS-based service was relevant to my needs:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The information sent by the SMS-based service was accurate and reliable:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The information sent by the SMS-based service was up-to-date:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3b. Perceived Ease of Use |
| | | | | | |
| - It is easy to learn how to use the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The SMS-based service was easy to use:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The SMS-based service would be clear and understandable to use:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - It is easy to register to and unsubscribe from the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3c. Perceived Compatibility |
| | | | | | |
| - Using the SMS-based service would fit well with the way I like to interact with the organization that provides the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service would fit into my lifestyle:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The SMS-based service would be compatible with other public service channels:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I think using the SMS-based service would fit well with the way I like to communicate:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I think the provided information/service is NOT appropriate to be delivered by SMS:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3d. Perceived Personal Relationships |
| | | | | | |
| - I felt free to complain, report or express my opinions through the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I felt I made a personal relationship with the organization officials when using the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I could communicate directly with the decision maker through the SMS-based service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service created a personal communication between me and the organization that provided the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3e. Perceived Convenience |
| | | | | | |
| - Using the SMS-based service I could check and re-check my message before sending it:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service I was comfortable communicating with the organization that provided the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service enabled me to get information/service more quickly:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service was more practical than going to the designated public service office:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I had flexibility in time and place to read and respond to messages sent by the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service enabled me to access the information or service anywhere anytime (24/7)
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3f. Perceived Good Governance |
| | | | | | |
| - Overall, the organization that provided the SMS-based service had delivered all of their services (manual and online) well:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The organization that provided the service was transparent and responsive to any feedback:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The organization that provided the SMS-based services is trustworthy:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The organization that provided the SMS-based services has a good reputation:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3g. Perceived Risk |
| | | | | | |
| - SMS does NOT have enough safe-guards to make me feel comfortable using the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Using the SMS-based service might pose problems for my privacy and security:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Due to using the SMS-based service, my mobile number could be recorded by the service provider and used for SMS spamming or marketing:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The cost for using the SMS-based service was clear and assured, and I was sure there was no unexpected additional cost:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - There was a possibility that making mistakes in using the SMS-based services might cause me to lose money or extra phone credit:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3h. Perceived Responsiveness |
| | | | | | |
| - I believed the SMS-based service would always give quick response to any SMS sent:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I believed sending feedback through the SMS-based service would be ignored and there would be no response:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - I believed the SMS-based service would give satisfactory responses to any messages sent:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - For every received feedback, the SMS-based service would update the senders about the response progress:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
3i. Perceived Cost |
| | | | | | |
| - The SMS-based service was cheap:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - Compared to other public services channels, the SMS-based service was more economical:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The SMS-based service was reasonably priced:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
| - The cost to use the SMS-based service is worth the benefits I get from the service:
|
Extremely
Agree
|
Agree
|
Agree
Somewhat
|
Neither Agree
Nor Disagree
|
Disagree
Somewhat
|
Disagree
|
Extremely
Disagree
|
IV. Intention to use the service |
| | | | | | |
| - I intend to use the SMS-based service in this year:
|
Extremely
LIKELY
|
LIKELY
|
Slightly
LIKELY
|
Neither LIKELY
Nor UNLIKELY
|
Slightly
UNLIKELY
|
UNLIKELY
|
Extremely
UNLIKELY
|
| - I predict I will use the SMS-based service in this year:
|
Extremely
LIKELY
|
LIKELY
|
Slightly
LIKELY
|
Neither LIKELY
Nor UNLIKELY
|
Slightly
UNLIKELY
|
UNLIKELY
|
Extremely
UNLIKELY
|
| - Assuming I have access to the SMS-based service, I intend to use it:
|
Extremely
LIKELY
|
LIKELY
|
Slightly
LIKELY
|
Neither LIKELY
Nor UNLIKELY
|
Slightly
UNLIKELY
|
UNLIKELY
|
Extremely
UNLIKELY
|