What influence citizens to use SMS-based e-government services?

This study intends to discover the perceived attributes of SMS-based e-government services that induce individuals to use the services, such as why citizens are willing to send an sms opinion to local authority, to send a request-SMS to get information about bus timetables, to receive messages about disaster warnings, or to pay tax using SMS.

Currently, delivering public services through the SMS channel is popular in developed and developing countries (examples of the applications can be found on SMSeGov News). However, there has been no single study about citizen adoption of SMS-based e-government in the literature.

This study is essential in order to support citizen-centered e-government systems, to assist government and e-government practitioners to diagnose the reasons why a planned SMS-based service may not be fully acceptable to citizens and to take corrective actions to increase the acceptability of the service, to predict citizens’ acceptance toward a new SMS-based e-government service, and to produce a theoretical basis for other research on technology adoption particularly relating to SMS technology and public services.

This study is genuinely for supporting a citizen-centered technology for public services and to help government, particularly in developing countries, to provide affordable public service channels. There is no commercial motivation, so please help and contribute to this study by participating in the surveys. Also, for each response, this study will also donate AU$ 1 for victims of earth quake in Padang-Indonesia, and opportunity to win 5 mobilephones. Thank you for your assistance.

This research is under School of Computer Science, Engineering & Mathematics, the Flinders University of South Australia
© Tony D Susanto, email:susa0004@flinders.edu.au - last updated: October 1,2009
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